ADR Provider Application

Player protection is central to the NGC’s regulatory framework. Licensed B2C operators must provide access to independent Alternative Dispute Resolution (ADR) for complaints unresolved through their internal procedures.

The Commission’s player support system centralises ADR cases, helping monitor responses and track complaints through to completion.

ADR providers seeking NGC recognition must demonstrate relevant experience, independence, impartiality and the technical capability to integrate with this system.

Recognised providers must handle complaints fairly, safeguard confidential information and communicate clearly with players and operators, supporting accessible, consistent and effective dispute resolution.

Application details

Provide your organisation, experience and service details for the Commission to review your application for ADR provider recognition.

You must verify your email before your response reaches our team. Required fields are marked *.

Provider legal name * Registration or accreditation number Jurisdiction of establishment * Business address * Provider website Contact person full name * Contact email address * Contact telephone number Relevant ADR and gaming complaints experience * Independence and impartiality arrangements * Capability to integrate with the NGC player support system * Confidentiality and information protection practices * Complaint handling and communication procedures * Additional information

Declaration * I confirm that the information provided is accurate to the best of my knowledge.

ADR Provider Application

Application guidance

Application details