Publications

Publication

Commission Instruments Note

Regulation and Policies

Online Gaming Regulations

Sets out licensing requirements, operating obligations and regulatory oversight for online gaming.

Regulation and Policies

ADR Role and Approval Policy

Explains the role and approval requirements for alternative dispute resolution providers.

Regulation and Policies

AML/CFT/CPF Regulations and Guideline

Sets out anti-money laundering, counter-terrorist financing and counter-proliferation financing requirements and guidance.

Regulation and Policies

Player Complaints Policy for B2C Licensed Operators

Explains how licensed operators must receive, investigate and resolve player complaints.

Regulation and Policies

Responsible Gaming Policy for Licensed Operators

Sets out responsible gaming measures to protect players and reduce gambling-related harm.

Regulation and Policies

Know Your Client (KYC) Policy

Know Your Client (KYC) Policy.

Regulation and Policies

Terms and Conditions Guideline

Terms and Conditions to be included on the operator's website before a player is logged in.